Credit Management and Debt Collection Toolkit: Protect Your Cash, Collect on Time

Selling on credit wins customers, but a sale is not finished until the cash is in. Slow payers tie up working capital, push up borrowing and, when they fail, wipe out the profit on many good sales.

This practical course shows credit controllers, finance staff and sales managers how to protect the investment the business makes in its customers. You follow Kudzai Chinembiri, a new credit controller at the fictional Kuvanya Mining Supplies, as she turns a slow, risky customer book into one the sales team and the board trust.

This course is independent. It explains published credit and collection methods in its own words and credits each one where it is used. It is not endorsed by, or affiliated with, any author, institute, standard-setter, credit agency or organisation named in it.

About the case company: Kuvanya Group, its subsidiaries (Kuvanya Bank, KuvaTel, KuvaPay, Kuvanya Mining Supplies and Kuvanya Shared Services), its client “the Power Authority” and every person named in this course are fictional. They were created by EunoiaData for teaching purposes only. Any resemblance to real organisations or people is coincidental. Countries, laws and regulators are real and are described as they stood in 2026.

What you will learn

• Explain why credit management matters to cash, profit and the balance sheet
• Assess customers with the Cs of credit, key ratios, a Z-score screen and expected loss
• Write a one-page credit policy and set limits and terms that match each customer’s risk
• Read an aged debt analysis and debtor days, and see why an allowance for losses appears before any write-off
• Plan collection with targets, classify debtors, and measure results with the Collection Effectiveness Index and return on effort
• Collect from the right person with clear letters, emails, calls and a fair escalation ladder
• Choose between factoring, invoice discounting, credit insurers, bureaus and collection agencies, and collect ethically

Your toolkit

Each module ends with a toolkit you can copy into Excel or Word: a customer credit assessment pack, a credit policy and limit calculator, debtor report and collection planning templates, a set of letters and a call guide, and a 90-day improvement plan with an ethical collection code.

How figures are used

All figures in the story are fictional and come from one data set, so a number in Module 5 agrees with the same number in Module 1. They illustrate the methods; they are not benchmarks. No country’s law is taught: the course gives legal principles to check where you and your customers trade.

How the course works

There are five modules, each with four lessons and a short quiz. You need 70% on each quiz to complete the course and earn your certificate. The course does not prepare you for any certification exam.