Business Continuity Toolkit: Keeping Operations and Systems Running

Most disruptions that stop African organisations are not rare disasters. They are the power cut that outlasts the generator, the diesel truck that does not arrive, the currency that moves overnight, the network that drops at month-end, the one supplier that cannot deliver, and the road that floods or closes. This course shows managers how to keep critical operations and systems running through them, with tools scaled for SMEs and small teams.

It is part of the EunoiaData Professional Toolkits series, for operations, finance and IT managers, risk officers, auditors and board members. Each lesson closes with three views: as the auditor, as the manager and as the board.

Examples follow one fictional case company, Kuvanya Group, operating across Zimbabwe, Zambia, South Africa, Botswana, Kenya and Nigeria. The company and all its people are fictional, created by EunoiaData for teaching.

Frameworks used

The course explains these in its own words: ISO 22301:2019 (with Amendment 1:2024) and its guidance partner ISO 22313:2020, with ISO 31000:2018 linked for risk assessment. Editions are shown as at 2026 and are expected to change. EunoiaData is not affiliated with or endorsed by any framework body or software vendor; product names are trademarks of their owners and are used for identification only. The course does not prepare you for any certification exam.

What you will learn

• How continuity, resilience, crisis management and IT recovery differ, and which one leads when
• How to build a disruption scenario list for power, fuel, currency, network, supplier, flood and unrest events, including compound scenarios
• How to run a business impact analysis with a small team and set recovery times the business can defend
• How to choose continuity strategies for power and fuel, sites, systems and the ERP, suppliers and currency shocks
• How to write a continuity plan people will use, run the crisis team and return to normal
• How to exercise plans, audit continuity arrangements and give the board the oversight it needs

Your toolkit

You leave with five ready-to-adapt tools: a disruption scenario list, a business impact analysis template, a continuity strategy options matrix, a business continuity plan template, and an exercise plan with a continuity audit checklist. Worked examples come as tables you can copy into Excel to practise.

How the course works

There are five modules, each with four lessons and a short quiz. You need 70% on each quiz to complete the course and earn your certificate. It pairs with our Digital Trust for Managers course, our Risk Management course and our Contract Management course.